We understand that speaking to a human being can save business owners a lot of time. We want to accommodate you as best as we can and will be introducing a Live Chat option in the next week or two. Live Chat support will be available between 9-5pm, Mon-Fri and if all goes well we will be running it 24/7 beginning February 1st, 2011. We hope that this add-on will help you get answers more quickly and save you lots of time.

Email support (via support tickets) will continue to be available to you. We offer a 30 minute response time on all support ticket requests.

We completed the final steps of our network upgrade at the end of October. This was the last part of the 3-step process to help enhance performance, uptime, and virtually eliminate down time. The follow items are now in place:

• Load balancers are setup across multiple servers ensuring that we are utilizing minimal resources, minimizing response time, and avoiding overload.
• Regular vulnerability scans are being performed, and we are monitoring firewalls & suspicious traffic patterns 24/7, ensuring the safety of your data and uptime.
• We are monitoring our systems minute-by-minute to get information on disk space, CPU usage, and security threats that may occur. We will alert you or take care of the problem once it is reported.
• We will monitor...

There are so many things to consider when optimizing a website but one thing is for sure; find a company that specializes in SEO. Beware of those who offer this as an additional service because you might just be getting yourself in to a bigger mess.

We usually recommend working with companies who have a long history with SEO and a strong portfolio of successful campaigns. Ask them how they measure a successful campaign and how you will be able to view progress on your rank, after all you ARE paying for it. Also, be weary of those who offer top rank guarantees. Imagine five of your competitors all fighting for the top spot and all five have been guaranteed that spot. Yeah right!

We're thrilled to announce the release of our new website. Consider this your new resources; a tool that you can use to gather information, tips, and tricks to help you grow your business.  Stay tuned as we will be adding our training videos and more documentation to the site in the coming weeks.  Don't forget to subscribe to our mailing list so you can know before hand about new tools, features and promotions offered by Inyerface Designs.

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Summer is upon us and so is vacation time.  To ensure that your support requests are being responded to in a timely fashion, we urge you to use our contact forms located on the contact us section of our website (www.inyerface.com).  Your Account Manager will still be available to answer any questions regarding your website and functionality; ongoing support should be handled by our support team, available 24 hours a day, and 7 days a week. 

You can expect response times of 60 minutes or less for questions regarding your website, cPanel, and Webmail including forgot passwords.  Below are examples of some of the questions you would ask our website support team:

• I cannot seem to login to my cPanel account. Can you show me how to retrieve it?
• How do I...